Complaints Procedure
If you are unhappy with the level of service you receive, please let us know. Please email [email protected] or write to Heather Rose at 2nd Floor Victoria House, 138 Watling Street East, Towcester, Northamptonshire NN12 6XP or telephone Heather Rose on 01327 358321 or 07725 811892.
Heather will acknowledge receipt of your complaint within 48 hours of receipt and will respond formally within 21 days of receipt.
Please let Heather Rose know if you are still not satisfied as we are keen to resolve matters to your satisfaction and wish to learn from any mistakes made.
If your complaint is not resolved you can contact the Legal Ombudsman at www.legalombudsman.org.uk to consider the complaint.
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Ordinarily, the complainant must refer the complaint to the Legal Ombudsman no later than: - one year from the act/omission; or one year from when the complainant should reasonably have known there was cause for complaint.
The Legal Ombudsman may extend the time limits considered fair and reasonable to do so.
You can access the detailed rules of professional conduct at
